Sometimes your computer runs into problems. Maybe the internet drops frequently, or your computer is starting to run slower than it used to, maybe your applications are freezing, or maybe you're getting the dreaded "Blue Screen of Death" (otherwise known as a BSOD).

This solution will show you a good place to start when it comes to fixing these kinds of issues.

There are three steps that you'll need to perform...

  1. Update your computer using Dell Command | Update

    Dell Command | Update is a piece of software that does this for you. You run the software, it goes out and looks for updates to your system's BIOS, firmware, and drivers. If it finds any, it will install them.

    Before we dig in, there are three important caveats to keep in mind:

    1. Dell Command | Update only works on Dell computers. You can actually install it on any Windows computer, but it will only actually work on Dells.

    2. To download and install updates, your computer will need to be connected to a network connection.

    3. BIOS and firmware updates can cause serious problems if your computer loses power while it's installing them. It's really important to make sure your computer is at least 50% charged and plugged into a power cord before installing any BIOS or firmware updates. 

    All set? Then let's get to updating!

    1. Select "Dell Command | Update" from the Start menu. Note: for whatever reason, Windows Search struggles to find Dell Command | Update. If you try searching for the app, you may come up empty.

    2. Click the 'Check' button.

    3. After performing a search, Command | Update will tell you if you have any updates available. If you want, you can review them by clicking 'View Details'. You can also select which updates you want to install, but just leave everything checked unless you have a reason not to.

    I recommend keeping the 'Automatically restart system' box unchecked When you're ready, go ahead and click the 'Install' button.

    6. Command | Update will download and install your updates. 

    7. If the updates need a restart, you'll be prompted for a restart. Remember: make sure your computer is plugged into power, then click 'Restart'.

    After installation, your computer will restart and you can get back to work. Most system updates like this take less than 10 minutes to complete.

    I'll throw in one last warning about keeping your computer plugged in while it's installing and restarting. If your computer loses power while installing critical system components (like the BIOS), this can corrupt the BIOS and turn your computer into a paperweight. Seriously, a bad BIOS update can irreparably and permanently break your computer, so keep it plugged in.

  2. Update your computer using Windows Update

    Keeping your computer up to date is a great way to keep your computer secure and working properly. Updates give you security patches, new drivers, and general fixes for Windows that keep things running smoothly.
    Did you know that TSS pushes updates to your computer when you're on campus using Windows Update?

    This solution will show you how to update your computer.
    1. Press the Windows key and type Updates.
      Click on Check for updates.

    2. A new window should open up.
      Click on Check for updates.

      If you have any updates, it will start downloading and installing them.
      If prompted to, restart your computer.

      Congratulations! You have completely updated your computer using Windows Update on your TSS laptop.
  3. Reboot your computer <- Don't forget!